Privacy Policy
I. Scope of Application
This Privacy Policy applies to the processing of personal data when you browse this website, place orders, make payments, request returns, or communicate with customer support.
If you are under 18 years of age, please do not use this website without the consent of a parent or legal guardian. If personal data has been collected unintentionally, it may be deleted upon request.
II. Data Collected
Personal data provided directly by users may include name, contact details, email address, shipping and billing address, order records, payment-related information, and after-sales service requests.
Data collected automatically may include device and technical information such as IP address, browser type, device model, browsing activity, pages visited, time spent on pages, and cookie preferences where consent has been given.
III. Purpose of Processing
Personal data is processed for the following purposes:
To process orders, arrange delivery, and provide after-sales services in order to perform a contract.
To communicate with users regarding order status, customer inquiries, or service-related messages.
To comply with legal obligations, including tax, accounting, and regulatory requirements.
To improve website performance and user experience based on legitimate interests.
Personal data is not used for advertising or marketing purposes without explicit consent.
IV. Cookie Management
Essential cookies are used to enable core website functions such as shopping cart operation, login sessions, and language preferences.
Analytical or personalization cookies are used only with user consent.
Users are informed of cookie usage upon first visit and may manage cookie preferences at any time through browser settings or available management tools.
Further information is available in the Cookie Policy.
V. Data Security
Data transmission is protected using TLS encryption.
Personal data is stored in secure environments with restricted access.
Regular security checks and vulnerability assessments are conducted.
Staff handling personal data receive appropriate data protection training.
VI. Data Sharing and International Transfers
Personal data is shared only when necessary with payment providers, logistics partners, and technical service providers, all of whom are required to maintain confidentiality and appropriate security measures.
Where personal data is transferred outside the United Kingdom, appropriate safeguards are applied, such as UK-approved Standard Contractual Clauses or equivalent legal mechanisms.
VII. Data Retention and Incident Management
Personal data is retained only for as long as necessary to fulfil service requirements and legal obligations. For example, order-related records may be retained for up to five years.
In the event of a personal data breach, affected users will be notified in accordance with applicable legal requirements, and the relevant supervisory authority will be informed where required.
VIII. User Rights
In accordance with UK GDPR, users have the right to:
Access their personal data
Request correction or deletion of personal data
Restrict or object to certain processing activities
Request data portability
Withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal
Requests may be submitted by contacting: help@furnosio.com
Requests are generally addressed within a reasonable timeframe in accordance with legal requirements.
IX. Legal Basis for Processing
Personal data is processed based on one or more of the following legal grounds:
Performance of a contract, including order fulfilment and after-sales services.
Compliance with legal obligations, such as tax and accounting requirements.
Consent, where required, such as for non-essential cookies or optional communications.
Legitimate interests, including fraud prevention, security measures, and service improvement.
X. Children’s Data
This website does not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent.
If personal data relating to a minor is collected unintentionally, it will be deleted promptly upon request from a parent or legal guardian.
XI. Contact Information
Address: 1200 W DIMOND BLVD 1311, ANCHORAGE, AK 99515, US
Telephone: +1 (646) 284-1012
Email: help@furnosio.com
Business Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (UK time)
XII. Policy Updates
This Privacy Policy is effective as of the date of publication. Any updates or changes will be published on this website or communicated where required. Users are encouraged to review this policy periodically.